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Future of contact centers

Today’s customer expectations are higher than ever. They want personalized and timely customer support, across all digital channels. Whether speaking with an associate directly or utilizing automated self-service, they expect all channels to be connected. That is why the contact…

Most important activities of healthcare BPO

Healthcare BPO brings significant support to medical institutions, staff, and organizations. Commonly outsourced activities of healthcare BPO include coding, billing services, transcription, data processing, and phone or chat support, etc. In most cases, access is one of the first measures…